Shipping policy

Last updated: October 22, 2026

This Shipping Policy explains where we ship, how long it takes, and what to do if something goes wrong with your delivery. This policy applies to all orders placed on royaltydecor.com.

1. Where We Ship

We currently ship to all addresses within the United States, including Alaska and Hawaii. We do not ship internationally or to P.O. boxes, APO/FPO addresses, or freight forwarders at this time.

2. Shipping Cost

Shipping is free on every order within the United States. There is no minimum order value and no additional handling fee. The shipping cost shown at checkout will always be $0.00.

3. Order Cut-Off and Processing Time

Order cut-off time: 5:00 PM Central Time (CT), Monday–Friday.
Orders placed before the cut-off time begin processing the same business day. Orders placed after 5:00 PM CT, on weekends, or on US public holidays begin processing the next business day.
Processing time: 1–2 business days (Monday–Friday). This is the time we need to verify your payment, pick, pack, and hand your order to the carrier.

4. Delivery Time

Transit time: 6–13 business days after your order has shipped.
Estimated total delivery time: 7–15 business days from the date you place your order (processing time + transit time).

Business days are Monday–Friday, excluding US public holidays. Delivery estimates are not guaranteed; carrier delays, severe weather, or peak-season volume can occasionally extend delivery by a few days.

5. Carriers

Orders are shipped with trusted carriers, with final delivery in the United States typically handled by USPS, UPS, or FedEx. We select the carrier based on the size of your order and your delivery address. You cannot select a specific carrier at checkout.

6. Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a tracking link. You can also check your delivery status at any time on our Order Tracking page. Tracking information may take up to 24–48 hours to update after the carrier first scans your package.

7. Order Changes and Cancellations

You can change or cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. Please contact us as soon as possible with your order number. Once an order has shipped, it can no longer be changed or cancelled, but you can return it under our Return and Refund Policy.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake, contact us within 24 hours so we can correct it before dispatch. If a package is returned to us because the address provided was incomplete or incorrect, we will contact you to arrange re-delivery or a refund for the order.

9. Delayed, Lost, or Damaged Packages

Delayed: If your order has not arrived within 15 business days of your shipping confirmation, please contact us with your order number and we will open an inquiry with the carrier.
Lost: If the carrier confirms a package is lost, we will send a replacement or issue a full refund — your choice.
Damaged on arrival: If your order arrives damaged, contact us within 7 days of delivery with photos of the item and the packaging. We will arrange a replacement or a full refund at no cost to you. See our Return and Refund Policy for details.
Marked delivered but not received: Please check with household members, neighbors, and your building's mail area first, then contact us within 5 days of the delivery scan so we can investigate with the carrier.

10. Multiple Items and Split Shipments

If you order several items, they may ship separately and arrive on different days. You will receive a separate tracking number for each shipment. There is no extra charge for split shipments.