Refund policy

Last updated: October 22, 2026

We want you to love what you ordered. If something isn't right, this policy explains how returns, refunds, and exchanges work at Royalty Decor.

1. Return Window

You have 30 days from the date of delivery to request a return for any reason. Requests made after 30 days cannot be accepted.

2. Return Shipping Cost

Returns are free. Once your return is approved, we will email you a prepaid return shipping label. You will not be charged for return shipping, and we do not charge a restocking fee.

3. Conditions for a Return

To qualify for a refund, the item must be:

Unused, unwashed, and in the same condition you received it;
In its original packaging with all tags, labels, and accessories included;
Accompanied by your order number or proof of purchase.

Items that show signs of use, have been assembled or installed, or are returned without their original packaging may be refused or refunded only in part.

4. Non-Returnable Items

Gift cards
Items marked as "final sale" on the product page
Custom or personalized products

If you are unsure whether an item can be returned, contact us before placing your order.

5. How to Start a Return

Email hello@royaltydecor.com or use our contact form with your order number and the reason for the return.
We will reply within 1–2 business days with your return authorization and a prepaid shipping label.
Pack the item securely in its original packaging, attach the label, and drop it off with the carrier within 7 days of receiving the label.
Keep your drop-off receipt until your refund is confirmed.

Please do not send items back without contacting us first. Returns sent without a return authorization may be delayed or cannot be processed.

6. Refunds

Once we receive and inspect your return, we will notify you by email whether it has been approved.
Approved refunds are issued to your original payment method within 7 business days of receiving the item.
Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear on your statement.
Refunds cover the full purchase price of the returned item. Because shipping is free on all orders, there are no shipping charges to deduct.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund — your choice — at no cost to you. In most cases you will not need to return the damaged item.

8. Exchanges

We offer exchanges for a different size, color, or variant of the same product, subject to availability. To request an exchange, contact us within the 30-day return window. Exchanges follow the same free return process described above; once we receive the original item, the replacement ships at no charge. If the item you want is out of stock, we will issue a refund instead.

9. Order Cancellations

You can cancel your order within 24 hours of placing it, as long as it has not yet been processed or shipped. Cancelled orders are refunded in full to the original payment method within 7 business days. Orders that have already shipped cannot be cancelled but can be returned once delivered.

10. Late or Missing Refunds

If you have been notified that your refund was issued but it has not appeared after 10 business days, first check with your bank or card issuer, as processing times vary. If it still has not arrived, contact us at hello@royaltydecor.com and we will help track it down.