FAQ

Frequently Asked Questions – Royalty Decor

Welcome to the Royalty Decor FAQ page. Below you'll find answers to the most commonly asked questions about orders, shipping, returns, and customer service. Still need help? Contact us through our contact form.

1. What is the delivery time for my order?

Our delivery time is stated in business days (Monday–Friday):

Order processing time: 1–2 business days
Delivery time: 6–13 business days
Estimated total delivery time: 7–15 business days

More details can be found in our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free shipping within the United States — no minimum order value required. Details can be found in our Shipping Policy.

3. Where is Royalty Decor located?

Our headquarters is located in Austin, Texas, but we operate exclusively online and deliver orders throughout the United States.

4. What should I do if I receive a damaged or defective product?

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

Details can be found in our Return and Refund Policy.

5. Can I cancel my order?

You can cancel your order within 24 hours if it has not yet been processed or shipped. Contact us as soon as possible to submit a cancellation request.

6. What is your return policy?

You have 30 days from the delivery date to request a return. Returns are free — once your return is approved we send you a prepaid shipping label, and there is no restocking fee. Full information can be found in our Return and Refund Policy.

7. When will I receive my refund?

Refunds are processed within 7 business days after receiving and approving the product. The time for funds to appear depends on your bank or payment provider.

8. Do you offer a warranty on products?

We stand behind the quality of our products. If a product arrives defective or does not match the description, you can find the solution in our Return and Refund Policy.

9. How can I contact customer service?

You can contact us through our contact form, via email at hello@royaltydecor.com, or by phone at +1 256 857 6266 during our customer service hours (Monday–Friday, 9:00 AM – 5:00 PM CT).

10. Do you ship internationally?

Currently, we deliver orders only within the United States. We will announce any changes on our website.

11. Do you have a physical store?

No — Royalty Decor operates exclusively online.

12. Can I place a bulk order?

Yes! For bulk or business orders, please contact us directly.

13. Can I exchange a product?

Yes, we offer exchanges after prior contact. Terms can be found in our Return and Refund Policy.

14. How do I track my order?

After your order is shipped, you will receive an email with a tracking link. You can also check the status on our Order Tracking page.

15. Which payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, and PayPal. All prices are in US dollars (USD). We do not currently offer buy now, pay later options. Details can be found in our Payment Terms.

16. What is the order cut-off time?

Orders placed before 5:00 PM CT, Monday–Friday, begin processing the same business day. Orders placed after that time, on weekends, or on US public holidays begin processing the next business day.

17. What happens if my order doesn't arrive?

If your order hasn't arrived within 15 business days of your shipping confirmation, contact us with your order number. We will open an inquiry with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.