FAQ

Frequently Asked Questions – Royalty Decor

Welcome to the Royalty Decor FAQ page. Below you'll find answers to the most commonly asked questions about orders, shipping, returns, and customer service. Still need help? Contact us through our contact form.

1. What is the delivery time for my order?

Our delivery time is stated in business days (Monday–Friday):

Order processing time: 1–2 business days
Delivery time: 2–6 business days
Estimated total delivery time: 3–8 business days

More details can be found in our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free shipping within the United States — no minimum order value required. Details can be found in our Shipping Policy.

3. Where is Royalty Decor located?

Our headquarters is located in Austin, Texas, but we operate exclusively online and deliver orders throughout the United States.

4. What should I do if I receive a damaged or defective product?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will help you resolve the issue.

Details can be found in our Return and Refund Policy.

5. Can I cancel my order?

You can cancel your order within 24 hours if it has not yet been processed or shipped. Contact us as soon as possible to submit a cancellation request.

6. What is your return policy?

You have 30 days from the delivery date to request a return. Full information can be found in our Return and Refund Policy.

7. When will I receive my refund?

Refunds are processed within 7 business days after receiving and approving the product. The time for funds to appear depends on your bank or payment provider.

8. Do you offer a warranty on products?

We stand behind the quality of our products. If a product arrives defective or does not match the description, you can find the solution in our Return and Refund Policy.